Fix payment bug, such equally declined or incomplete transactions

If you have issues paying for Google products, you might need to fix a problem with your payments profile.

Observe the consequence you're experiencing below:

"Your transaction cannot be completed"

A diversity of different situations may trigger this message. Try these suggestions to resolve the effect:

  • If this message is followed by instructions for submitting additional information to us, please do so. The other steps listed are unlikely to resolve this result.
  • Cheque whether the billing address for your payment method (such as a credit bill of fare) matches the address recorded in your Google payments center settings. If they don't lucifer, update your accost in your Google payments center, and try the transaction again.
  • Try using a Google Play souvenir bill of fare to complete the transaction.
  • Effort using the best interface for your calculating device:
    • If you lot're using a desktop computer, try the transaction using the Google product's website.
    • If yous're using a mobile device, try using the product'south mobile app (if an app is available).
  • If you're using guest checkout when the mistake occurred:
    • Try signing in to an existing Google account and placing the lodge again.
    • Endeavor creating a new Google business relationship if yous don't already have one and visiting the Google Store to try the transaction again.

"Unable to complete transaction: Expired bill of fare"

Check to see if your payment method is up to appointment. If it isn't, update it in the Payments middle.

"Unable to complete transaction. Please use another grade of payment."

Annotation: These steps also employ if yous run into the error message "Your payment didn't get through. Please try a different payment method or try again later."

Try the following:

  1. Bank check to see if your payment method is up to date. If it isn't, update information technology in the Payments centre, and so attempt your purchase once more.
  2. Make sure you have plenty coin in your business relationship for the buy.
  3. If you're still having issues, contact your bank to see if there's a trouble with your business relationship.
  4. Try making the purchase again with a different payment method.

"Your payment was declined due to an issue with your account"

If you see this bulletin, it might exist considering:

  • We saw a suspicious transaction on your payments profile.
  • Nosotros need a trivial more data to protect your account against fraud.
  • We need a little more information to comply with EU law (European customers simply).

To set up the issue, try the post-obit:

  1. Go to the Payments center.
  2. Have activeness on whatever errors or requests in the payments heart.
    1. You might need to verify your identity before you lot can buy annihilation through your Google Account.
  3. Make sure your proper name, address, and payment information are up to appointment.

"Unable to process payment: Low card balance"

You might not have enough funds in your account to make the payment. Bank check your account rest or contact your bank.

Ineligible or unavailable credit or debit carte du jour

Card is grayed out & says "verify on pay.google.com"

Your card was reported every bit stolen. Yous must verify the menu earlier you can use it once more:

  1. Become to pay.google.com and sign in to your account.
    1. If yous have multiple accounts, sign in to the business relationship with the grayed-out carte.
  2. Click Payment methods.
  3. Next to the carte that says "Verification needed," click Verifyand thenAccuse bill of fare.
  4. Inside two days, you lot'll find a temporary charge on your card statement along with an viii-digit code.
  5. To complete verification, go to pay.google.com and enter the 8-digit code.

If you attempt to verify the payment method again:

  1. Ostend which carte yous desire to verify.
  2. Check how long ago you tried to verify your card.
    • If less than 2 days: Wait up to 2 days.
    • If more than 2 days: Cheque your menu statement. You should discover a temporary charge from Google called "GOOGLE TEST," with an 8-digit code.

Card is grayed out & says "carte du jour is ineligible"

Yous can't use this card for this purchase. Attempt to make the purchase once again with a dissimilar carte du jour.

If the bill of fare you lot want to utilize isn't listed, follow the on-screen instructions to add a new card.

Closed payments profile

Learn more than most what to exercise if yous temporarily or permanently airtight your payments profile.

If you're nevertheless having trouble, contact support.

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